Shipping Policy

Shipping Policy

At AureliaDIY, we are committed to providing reliable and convenient shipping options for our customers worldwide.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

During holidays, promotions, or high-volume periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations

We offer worldwide shipping to customers in many countries and regions.

Shipping availability may vary depending on destination, local regulations, and carrier services.

3. Shipping Time

Estimated delivery times vary depending on your location and shipping method.

Typical delivery times:

  • United States: 7–15 business days
  • Canada: 10–20 business days
  • United Kingdom & Europe: 10–25 business days
  • Other international locations: 15–35 business days

Delivery times are estimates and may be affected by customs, weather, holidays, or carrier delays.

4. Tracking Information

Once your order has shipped, we will send tracking information to your email address.

Please allow 24–72 hours for tracking information to update after shipment.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees.

Any customs charges are the responsibility of the customer.

AureliaDIY is not responsible for delays caused by customs inspections.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping costs may apply.

Please contact us as soon as possible if you need to update your shipping information.

7. Lost or Delayed Packages

AureliaDIY is not responsible for delays caused by shipping carriers or circumstances beyond our control.

If your package appears lost or has not arrived within the expected timeframe, please contact us and we will help investigate the issue.

8. Contact Us

If you have any questions about shipping, please contact us:

Email:
support@aureliadiy.com

AureliaDIY

购物车